Challenge:

Expense processing—especially receipts and exception handling—was time-consuming, error-prone, and manual-heavy.

Solution:

Deployed an end-to-end automation:

• OCR and IDP to digitize receipts
• AI agent to handle classification and policy exceptions
• Human-in-the-loop for edge cases with continuous learning to improve automation

Impact:

• Over 80% reduction in processing time

• Fewer errors, better consistency, improved compliance

• Higher employee satisfaction thanks to fast, accurate results

Why It Matters for Stakeholders:

Perfect example of generative AI bringing operational scale, accuracy, and employee productivity—compelling for Finance and HR leaders.